Need help?
Frequently Asked Questions
Shipping and delivery
Because our items are made to order, please allow:
Processing time: 2–5 business days
Shipping time: 5–10 business days (depending on location)
You will receive a tracking number once your order has been shipped.
Yes, we ship worldwide. Shipping times and costs may vary depending on your country.
Once your order is shipped, you will receive an email with a tracking link. Please allow up to 24 hours for tracking updates to appear.
Products and sizing
Our products are designed with a normal fit. For a more relaxed or oversized look, we recommend sizing up.
Yes, all of our products are unisex and designed to be worn by everyone.
You can find the size guide on the product page of every item to help you choose the right fit.
Returns & Exchanges
Check our return policy here
Yes, we do accept exchanges. If you would like to request an exchange, please contact us and we’ll be happy to assist you.
If you received an incorrect item, please email us at: team@maisondereve.online
Include your order number and clear photos so we can resolve the issue as quickly as possible.
Production & Quality
Yes, all of our products are made to order. This allows us to reduce waste and ensure each item is produced specifically for you.
Our prints are made using high-quality techniques designed for durability. With proper care, prints will remain vibrant over time. Natural wear may occur with frequent washing.
To keep your item in the best condition, we recommend:
- Washing inside out
- Cold wash only
- Do not tumble dry
- Do not iron directly on the print
Proper care helps maintain quality and longevity.
