At Maison De Rêve, your satisfaction comes first. We want you to feel confident when ordering, which is why we offer flexible exchanges and dependable support on every purchase.
If you need a different size of the same item, we’re happy to help.
Exchanges and replacements are accepted only for size changes of the original item.
Items must be unused, unworn, and returned in their original condition and packaging.
Customers are responsible for return shipping costs.
If there is a price difference, it must be settled before the exchange is processed.
Once your item is received and inspected, your replacement item will be created and shipped.
Every Maison De Rêve item is made to order with care and attention to detail.
In the rare case that your product arrives defective or incorrect, we will make it right.
Contact us within 14 days of delivery
Provide clear photos of the issue
You’ll receive a replacement or refund for the affected item
All of our products are made-to-order, meaning they are produced especially for you after purchase. For this reason, refunds are only available in cases of defects or production errors. Exchanges remain available at all times.
To request an exchange, replacement, or report an issue, email
team@maisondereve.online with:
Your order number
A brief explanation
Photos (if applicable)
Thank you for choosing Maison De Rêve. We’re proud to create pieces that feel timeless, refined, and worth returning to.