Orders typically take 1-3 days to get to our warehouse. Shipping time will then depend on your location

Return Policy

At Maison De Rêve, we take pride in creating high-quality, custom-made products just for you. All of our items are made-to-order and produced only after you place your order. Because of this, we cannot accept returns or exchanges unless the product is defective or incorrect.

What is the return policy?

Due to the fact that all of our products are made specifically for you after purchase, we do not offer returns or exchanges for change of mind. However, we are committed to customer satisfaction and will provide a replacement or refund if your product is defective or wrongly made.

Exceptions

If you receive a product that is defective or incorrect, please contact us within 7 days of receiving your order. Provide clear photos of the issue, and we will either send you a replacement or process a refund for the affected item. Please note that the item must be unused and in original condition.

Why is this policy in place?

Since our products are produced specifically for each customer, they are considered custom-made items under EU consumer law, which means the 14-day return period does not apply. As a result, we can only accept returns in cases of defects or mistakes.

How to request a return or replacement:

Contact us via maisondereve.business@gmail.com within 7 days of receiving your order.

Include your order number and photos of the defective or incorrect item.

We will assess the issue and arrange for a replacement or refund.

Thank you for understanding, and we hope you love your Maison De Rêve products as much as we enjoy creating them for you!

No, we do not offer free shipping. We aim to provide the best customer experience by focusing on quality products and service.

You can reach us through the following channels:

- Whatsapp Chat

- maisondereve.business@gmail.com