How can we help?

Enter your order number and email on our tracking page to see where your order is right now.

You'll see whether your piece is still being made, is on its way, or is almost with you, with an estimated delivery date. Track my order

Usually not. International parcels are only scanned at a few points, so tracking can stay quiet for 5 to 7 days.

No update for more than 10 days? Email us with your order number and we'll check with the carrier.

Most of these parcels turn up within 48 hours.

1. Check your mailbox, neighbours, building reception and any safe place.
2. Check the delivery address in your order confirmation email.
3. Wait 48 hours: carriers sometimes scan a parcel as delivered before it arrives.
4. Still nothing? Email us within 14 days of the delivery scan with your order number. We'll open an investigation with the carrier.

Check your spam or promotions folder first.

Your order confirmation arrives within minutes. Your shipping email follows when your order is on its way. No confirmation after an hour? Email us and we'll check your order and email address.

Most orders arrive within 2 to 3 weeks.

Our T-shirts, hoodies and printed longsleeves are printed to order for you: a few days to print and check them, then international shipping to your door. Pieces that are not printed to order, like our sweaters, leave within a day or two and usually arrive sooner. Busy periods and public holidays can occasionally add a few days. Track your order to see your estimated delivery date.

Because many of our pieces are printed to order for you, and we ship them to wherever you are in the world.

Maison De Rêve is a small, independent label. We chose not to fill warehouses with printed stock that might never be worn. Our T-shirts, hoodies and printed longsleeves are printed for you once you order, checked by hand and sent straight to your door. Other pieces, like our sweaters, are made in small runs ahead of time and leave within a day or two.

That way, someone in Stockholm, New York or Amsterdam can wear the same piece, with duties included and free shipping from €90, without us overproducing. It takes a little longer than next-day fashion. We think it is worth the wait, and we keep you updated along the way.

We ship worldwide. Shipping is free on orders of €90 or more.

Below €90, the shipping cost is shown at checkout before you pay.

No. We ship duties paid to every country, so there is nothing extra to pay when your parcel arrives.

Yes, as long as we haven't started making your order.

Email us as soon as possible at team@maisondereve.online with your order number and the new address.

Use the size guide on each product page and compare it with a piece you already own.

Measurements differ between styles. Between two sizes, or prefer a relaxed fit? Size up. Open the size chart

Yes. Our pieces are designed to be worn by everyone.

Use the measurements in the size guide to choose your fit.

You can exchange it for another size within 14 days of delivery.

See how exchanges work.

Contact us within 14 days of delivery with your order number and the size you'd like.

Exchanges are for the same item, depending on availability. Items must be unworn, unwashed and with tags attached. Return shipping is paid by you. We'll send you the return details by email: team@maisondereve.online.

Let us know within 14 days of delivery, then send the item back within the next 14 days.

1. Fill in the return form or email us with your order number.
2. Send the item back unworn, unwashed and with tags attached. Return shipping is paid by you.
3. Once we've checked it, we refund you within 1 to 2 days.

Full details: refund policy.

We're sorry. We'll replace it or refund you, and we cover the costs.

Email team@maisondereve.online within 14 days of delivery with your order number, a short description of the problem, and clear photos of the item and the issue.

We refund within 1 to 2 days after approving your return.

Your bank or PayPal may then need 3 to 10 business days to show it on your account.

Yes, if we haven't started making it yet. Email us as soon as possible.

Send your order number and what you'd like to change to team@maisondereve.online. Once production has started, we can't change or cancel the order, but you can still return it after delivery.

With the payment methods shown at checkout, including major cards and PayPal.

No, one discount code per order.

Check the spelling, the expiry date and any minimum order amount.

Only one code can be used per order. Still not working? Email team@maisondereve.online before you order and we'll help.

Yes. Gift cards are delivered by email and can be used on the whole store.

Buy a gift card

Follow the care label inside the garment.

For printed pieces: wash inside out, cold, and don't iron directly over the print.

Our prints are made to last. With the right care, they stay vibrant.

Some natural wear can appear with frequent washing; washing inside out and cold helps most.